Batangas City, February 1, 2024 – D’Mariners Hotel kicked off the month of February with an insightful seminar aimed at enhancing customer service, held at their venue in Batangas City.
The event, titled “Service Stars for Mariners Hotel: Refining Customer Service Skills,” was attended by the hotel’s dedicated employees and three representatives from WBB Co. Realty and General Services.
The seminar was spearheaded by the esteemed Hotel Owner, Ms. Wennie Bico, who actively participated in guiding the employees towards achieving service excellence.
The presence of President of the Philippine Chamber of Commerce and Industry (PCCI) Lipa City, May Ann Katigbak, added prestige to the event. Ms. Katigbak shared her insights and encouragement in a motivating message directed at the dedicated employees of D’Mariners Hotel.
To further enrich the learning experience, the seminar featured seasoned trainers, Ms. Sylvia Inciong and Mr. Rolly Inciong. Both trainers brought a wealth of knowledge and expertise to the session, focusing on practical strategies and techniques to refine customer service.
The seminar, designed to foster a culture of exceptional customer service, will continue until 5:00 pm. Participants will engage in various interactive sessions, activities, and discussions, providing them with valuable tools to enhance their communication and problem-solving skills.
As D’Mariners Hotel focuses on elevating its customer service to new heights, the seminar serves as a key initiative to empower its staff with the skills and knowledge needed to exceed guest expectations.
The hotel remains dedicated to delivering exceptional experiences and maintaining its reputation as a premier hospitality destination in Batangas City. | JAY
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